Política de envío

Order processing typically takes 2-3 business days, excluding holidays and peak seasons. Once payment details are verified, orders are fulfilled from Los Angeles and shipped using the carrier of your choice at checkout. For orders over $500 USD, we offer complimentary shipping to addresses in the USA and Canada. Complimentary shipments will be dispatched via UPS or FedEx. If you wish to add a signature requirement for delivery, please contact us at info@lotiloti.com with your full name and order number. You'll receive an email order receipt containing tracking information once your shipment is confirmed.

Currently, we do not provide Saturday delivery services. If you require expedited processing, kindly reach out to us at info@lotiloti.com. We advise doing so prior to placing your order to maximize the likelihood of accommodating your request. While we cannot guarantee expedited processing, we will make every effort to fulfill your needs to the best of our ability.

Please note that once the shipping carrier picks up your package, we relinquish control over its handling. LOTI cannot be held responsible for lost or stolen packages, and we do not provide refunds for packages lost in transit or for those confirmed as delivered but not retrieved. For any further inquiries or special requests, please reach out to us at hola@lotiloti.com

Please note that we do not process or ship orders on weekends or holidays, and we cannot ship to P.O. boxes or APO addresses. Signature upon delivery is not required.  Free shipping for orders over $500 applies to domestic ground shipping only. Please contact UPS or Customer Service if you would like to add a required signature to your delivery.