For items marked as a preorder, please anticipate delivery within the specified delivery date window as stated in the product description. Preorders allow you to reserve your garment while it's being made, and enable us to fulfill these orders. As a self-funded small business, this is crucial for maintaining our operations and helps us understand which products, colors, and sizes we should prioritize for production.

Spring '24 PreOrder Shipping Window 05/22/24 - 06/04/24.

Exclusions may apply, please reference the specified delivery date window as stated in the product description for the item(s) in your order.

For further inquiries about your preorder, please reach out to us at hola@lotiloti.com

As a token of appreciation for participating in our pre-order model, we offer a 15% discount on all preorders, valid up until one week before orders ship out, 05/20/24.

We gladly accept eligible returns for a full refund within 7 days of receipt. If the return window is missed, we can offer store credit for eligible returns for an additional 5 days from receipt. To be eligible, items must originate from domestic orders, be full-price, unworn, and unwashed, with all original tags attached. Please be aware that international orders, unique pieces, sample sale items, and items discounted by 15% or more are final sale and cannot be returned or exchanged. After 12 days from receipt, all orders are deemed final sale.

Refunds are processed within 8-10 business days of the receipt of your return. All refunds are issued to the original form of payment.

We do not refund for packages lost in transit and are unable to refund or replace stolen/un-retrieved packages that have been confirmed as delivered.

We do not accept and will not process international returns, inclusive of Full Price items.

All SALE sections or discounted items (meaning all items with a marked down price of 15% or more) are final sale.

Please have the following information ready:

- Customer Name

- Order Number

- Email Associated with the Order

- Item(s) you Wish to Return

- Reason for Return

The Order Number can be easily found in the subject and body of your Order and Shipment confirmation emails.

LOTI holds the right to deny any refund that does not meet all policy requirements.

Customers are responsible for covering the shipping costs for returns.

If you have any additional questions about your return or the process, please contact info@lotiloti.com

We offer exchanges on full-priced domestic orders. Orders can be only be exchanged for a different size, we do not offer exchanges for a different color or style. Items must be unworn, unwashed, with all original tags attached.

We do not offer exchanges on international orders, or on final sale items.

Please have the following information ready:

- Customer Name

- Order Number

- Email Associated with the Order

- Item(s) you Wish to Exchange

- Please specify the size you wish to exchange for your current one.

The Order Number can be easily found in the subject and body of your Order and Shipment confirmation emails.

LOTI holds the right to deny any exchange that does not meet all policy requirements.

Order processing typically takes 2-3 business days, excluding holidays and peak seasons. Once payment details are verified, orders are fulfilled from Los Angeles and shipped using the carrier of your choice at checkout. For orders over $500 USD, we offer complimentary shipping to addresses in the USA.

Complimentary shipments will be dispatched via UPS or USPS. If you wish to add a signature requirement for delivery, please contact us at info@lotiloti.com with your full name and order number. You'll receive an email order receipt containing tracking information once your shipment is confirmed.

Currently, we do not provide compimentary Saturday delivery services. If you require expedited processing, kindly reach out to us at info@lotiloti.com. We advise doing so prior to placing your order to maximize the likelihood of accommodating your request. While we cannot guarantee expedited processing, we will make every effort to fulfill your needs to the best of our ability.

Please note that once the shipping carrier picks up your package, we relinquish control over its handling. LOTI cannot be held responsible for lost or stolen packages, and we do not provide refunds for packages lost in transit or for those confirmed as delivered but not retrieved. For any further inquiries or special requests, please reach out to us at hola@lotiloti.com

Please note that we do not process or ship orders on weekends or holidays, and we cannot ship to P.O. boxes or APO addresses. Signature upon delivery is not required.  Free shipping for orders over $500 applies to domestic ground shipping only. Please contact UPS or Customer Service if you would like to add a required signature to your delivery.

We offer the following Domestic Shiping Methods:

UPS Ground / USPS

Processed within 2-4 business days.

Delivered 1-5 business days after processing, depending on location.

UPS Next Day Air

Processed within 1-3 business days. Delivered the next business day after processing.

Orders Shipped to Los Angeles & Surrounding Areas

UPS Ground typically delivers to NYC and surrounding areas within 1 business day. Contact UPS or customer service if you would like a shipping estimate.

Modifications/Cancellations

Once an order has been submitted, modifications cannot be made. If you need to cancel your order, please promptly email us at hola@lotiloti.com While we will make every effort to accommodate your request, please understand that there may be instances where cancellation is not possible before shipment. If your order has already been shipped, our standard return policy will apply.

Lost/Stolen Packages

If your tracking information indicates delivery but you haven't received your package, please contact our Customer Service team at hola@lotiltoi.com.

Please note: We cannot be held responsible for packages marked as successfully delivered but not received by the recipient.

Incorrect/Damaged Orders

In the rare event of an incorrect order or damaged items upon arrival, please notify us immediately by emailing hola@lotiloti.com and provide photos of the affected merchandise.

For domestic orders with incorrect or damaged items, we typically offer refunds or replacements at no additional cost.

LOTI offers shipping to the USA, Canada, parts of Latin/Central America, and parts of Europe.

To find out more information on the countries we ship to, the timescales available and costs, change your browsing country to where you're shipping to.

Note that we will not accept and cannot process any international returns, so please order carefully.

International Shipping Rates

The shipping cost for any international order will be displayed at checkout and will depend on a few variables, including: shipping address, exchange rate, order total, and package weight.

International Delivery Timeline

All international shipments are processed in Los Angeles. Estimated delivery time will be provided upon checkout. Delivery time may also exceed the estimate provided at the time of checkout for rural or remote international destinations, or due to delays in customs clearance procedures.